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FreedomShop Frequently Asked Questions

1. Why buy a FreedomShop device?

FreedomShop offers great deals on new and refurbished smartphones, tablets and hotspots with no contracts and no commitments. When you buy a refurbished device from FreedomShop, it has passed the FreedomPop Certified Pre-Owned inspection and is backed by a 30 day return policy and 90 day warranty

2. Will the phone I purchase come with a SIM card?

Yes, all FreedomShop phones will come with a SIM card and be activated on the FreedomPop network

3. What payment methods does FreedomShop accept?

FreedomShop accepts Visa, MasterCard, American Express, Discover, and PayPal

4. Can I finance my device purchase?

Yes, qualifying purchases of $99 or more are eligible for No Payment and No Interest if paid in full in 6 months, via PayPal Credit. Select PayPal at checkout and choose PayPal Credit. Subject to credit approval. US customers only. See PayPal Credit terms and FAQ’s

5. What condition is the device in?

Each listing includes a section that describes the condition of the device. FreedomShop has three quality classifications:

  • New - Device is completely new and has never been used.
  • Refurbished - Device performs as new but has minor or minimal signs of use.
  • Used - Device performs as new but may have some visible cosmetic signs of use

Refurbished and Used devices are covered by the FreedomPop Certified Pre-Owned program

6. What is covered by the FreedomPop Certified Pre-Owned program?

Refurbished and Used devices are covered by the FreedomPop Certified Pre-Owned program

  • Extensive physical damage inspection
  • Comprehensive functionality check
  • Thorough data wipe and factory reset
  • Advanced radio frequency test
  • 30-day money back guarantee
  • 90-day warranty

7. Will I be notified when my order ships?

Yes, you will receive a shipment confirmation email upon shipment of your order, which will include a tracking # to follow the status of your shipment. You can also access your order status by logging into your FreedomPop Account.

8. Does FreedomShop have a shopping cart?

There is no shopping cart on FreedomShop. Devices must be purchased one at a time

FreedomPop is not affiliated with the manufacturers of the items available for sale. FREEDOMPOP is a trademark of STS Media, Inc., dba FreedomPop, registered in the U.S. All other trademarks, logos and brands are the property of their respective owners.



Under $50

$50 to $100

$100 to $250

$250 and Above